#Retail: customers browse online but purchase in store

Retailers are realising that they have to adapt to  customers’ digital uses. Customers may browse, compare, order online, but a vast majority of them still prefer brick-and-mortar stores to complete their shopping experience. In retail, web-to-store strategies are essential  and meet the customers’ demands. French customers have become well and truly hybrid. By massively adopting the best of both digital and physical worlds, they’re driving the convergence trend. Despite being increasingly popular with major retailers, it has yet to catch on with local shops, which could mean they will get left behind, according to the latest survey by Mappy/BVA....

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